Terms and conditions of use:
1. www.silverspoonestate.com.au is operated by Silver Spoon Estate. Sale of wines through silverspoonestate.com .au is made under Victorian liquor licence 3260627. The Licensee is Catherwood Sky Pty Ltd.
3. By accessing this website, You acknowledge that You are 18 years or older and have read and understood the Terms and that You agree to be bound by the Terms. If You do not agree to the Terms or have not reached 18 years of age then you must not use this website.
4. From time to time We may vary the Terms and You must accept the Terms on each occasion You access the website.
5. “Our”, “We”, and “Us” means Silver Spoon Estate and “You” and “Your” means the customer having an account with Us or placing an order with Us.
Ordering and refunds
1. By placing an order with Us You are confirming that You are 18 years or older. It is illegal for Us to sell alcohol to anyone under the age of 18.
2. When You give Us Your Bank Account, Credit card or Debit Card details, You are confirming that You are either the card holder, or that You have permission from the card holder to use the card for the purpose of ordering wine from Us.
3. The delivery address supplied by You must be in Australia. For international orders, please enquire via email.
4. No payment will be taken from Your card or account until the goods You have ordered are dispatched from Our cellars.
5. We reserve the right to cancel any orders We cannot fulfill for any reason. If Your order is cancelled We will contact You to inform You of the cancellation and refund any money You have paid Us for that order.
Product Availability & Money Back Guarantee
1. Products offered by Us are displayed on Our website(s) in ‘real time’. Any product may be withdrawn from offer without notice at Our discretion.
2. We reserve the right to limit sales to retail quantities if we reasonably deem that the order is not within a reasonable retail quantity. If you wish to purchase unusually large orders for an event, please call us prior to placing the order so that we can accommodate you and check on stock levels.
3. If You are unhappy with Our wines, We offer a full money back guarantee. To receive the full money back guarantee, You must communicate with Us within 7 days of the date of delivery of the wine to You. We may require a return of the remaining quantity of wine at Our discretion.
1. Free delivery is available to all Wine Club Members. For non-members, a $15 delivery fee for Melbourne metro and regional customers per box of six wines or dozen orders. Delivery is also available to other locations within Australia. Freight is charged at the per box of six wines or dozen rate of: $30 for Sydney, Adelaide, Canberra, $40 Brisbane; $60 Cairns & Perth. We allow up to 7 days delivery on orders. We are currently using Australia Post for our wine deliveries wherever possible.
2. If Your order goes missing, or is damaged, between dispatch and delivery, we will send You a replacement order as soon as We can. If We are unable to dispatch replacement goods within 7 days We will offer You a full refund. For these purposes, delivery takes place when products are left at the delivery address specified in Your order.
3. Our courier may require a proof of age identification check if they deem it reasonable at the time they are making the delivery to You or Your authorized agent.
4. If Your order is undeliverable we will contact you to arrange for re-delivery. We may charge you a fee for any re-deliveries.
5. Risk of damage, loss or deterioration to the product passes to You on delivery.
6. Title to the product remains with Us until we receive the full price of the product from you in cleared funds.
Security, Privacy and Risk
1. For Your own safety We reserve the right to contact Your card issuer for the purposes of carrying out security checks.
3. You must not upload any type of virus or computer malware onto the website and must ensure that Your computer remains safe and does not infect Our website whilst You are on the website.
4. We may provide links on Our website to third party products and/or services. We do not promote or recommend these products and/or services to You. If You access these links You do so at Your own risk.
5. We expressly disclaim all liability for Your use of this website. Each time You access this website You acknowledge that Your use of this website is at your sole risk and you are solely liable for any damage, loss or expense You incur from using the website.